Terms of Service
Terms of Services
Download our Standard Form of Agreement (SFOA) (PDF Format)

Ai Tel is committed to providing high-quality, high-speed Internet access. Our goal extends to protect our customers, the Internet Community and our network from illegal or irresponsible use or activities. These Terms and Conditions are to ensure the efficient means of operating the Internet services to fully benefit all of Ai Tel's users. The account holder agrees that any violation of the Terms and Conditions will result in termination of service with or without prior notice and at the sole discretion of Ai Tel Pty Ltd.

Account Monitoring

Ai Tel will not monitor Internet use, in terms of mail sent or received, specific web sites visited, newsgroup or chat room postings, downloads or uploads, or any other infringement of privacy, unless we have reason to believe a user is committing illegal acts or otherwise violating published rules. However, Ai Tel reserves the right to monitor account activity if it adversely impacts Ai Tel services or customers. Ai Tel reserves the right to remove messages, suspend service, or terminate service without prior notice for any of the following listed actions, among others. Judgment is reserved for Ai Tel Pty Ltd in its sole discretion. Account holders are reminded that this agreement is a contractual limitation and Ai Tel Pty Ltd need not prove that certain conduct is illegal to take action to limit such conduct.

Account Responsibility

At the time of account registration, you will be required to provide your personal name and address information. You agree to provide the correct information about yourself on the registration form. It is not apart of Ai Tel Pty Ltd's policy to disclose this information except in certain, exceptional circumstances. The primary account holder must agree that Ai Tel Pty Ltd may, in its reasonable good faith discretion and without notice or subpoena, provide account information to the courts, law enforcement agencies or others involved in the prosecuting claims or investigations for conduct alleged to be criminal or that would lead to civil liability.

The primary account holder agrees to be responsible for all account activity, whether or not the primary account holder is involved with or aware of the sub-account use. A violation of this agreement by the Primary Account Holder or any sub-account holder could lead to the termination of service by Ai Tel Pty Ltd.

Remember that the primary account holder is responsible for all charges incurred by you or anyone you allow to use your account (including additional email accounts), including your children, family members or friends. Unless your account or credit card information is obtained un-lawfully or fraudulently by someone other than those authorized to use your account, the primary account holder will be responsible for all usage and purchases under your account.

The primary account holder and any member of the primary account holder's household are the only individuals authorized to access Ai Tel services unless otherwise notified by Ai Tel Pty Ltd. At no time may there be the simultaneous use of the same account login/username and password combination without notification to and notification from Ai Tel Pty Ltd. Ai Tel Pty Ltd reserves the right to prevent any  simultaneous use, or to automatically create a new, separate account and charge the primary account holder for set-up and monthly account fees. Simultaneous logins of an account constitutes account sharing and can result in termination of the account if the matter is unresolved.

Revealing your account to others or allowing use of your account by others (other than the authorized users in your household) is prohibited. Each primary account holder is responsible for ensuring the privacy of any passwords. Do not give your password to anyone, including other users. You agree not to give your password to other users and you agree to indemnify and hold Ai Tel Pty Ltd harmless for any improper or illegal use of your account. This includes illegal or improper use by someone to whom you have given permission to use your account. You could lose your account if you let someone use it inappropriately.

Dial-Up Accounts

Ai Tel dialup accounts are not intended to be used as continuous dedicated connections. Unlimited access means that you will not be charged per-minute access charges while actively using the Internet. Your computer may remain connected to the Internet as long as the computer is being operated by a human operator. Using electronic, software, or mechanical methods to avoid disconnection due to inactivity or to establish non-monitored connections are prohibited and may result in the termination of the account. Ai Tel Pty Ltd reserves the right to disconnect those who are connected but not active.

  • Customers understand and agree that temporary interruptions may occur as normal and reasonable events in the provision of the service. Ai Tel does not make any warranty as to the results obtained from the use of the service or warrant that the service will be uninterrupted or error free.
  • Ai Tel is not liable for any delay in correcting any fault in any service, failure or any incorrect operation of any service or any other default in performance (including but not limited to war, accident, act of God, malfunction, destruction, embargo or default provided by any other third party or other service provider).
  • Any unused megabytes within the download limit available in a month are not rolled over into the following month.
  • Dial-up service accounts are entitled to 5 mailboxes to be used only with that dial-up service.
  • Each paying plan account is entitled to a free personal webpage (up to 10MB webspace hosted) of the form www.frontierisp.net.au/~username. Where you elect to use the Web Hosting component by hosting a site such as www.yourcompany.com.au, Ai Tel will supply this on the Web Hosting Terms and Conditions notified in the registration process.
  • Only one login at a time is permitted on the dial-up service unless otherwise specified. Ai Tel Pty Ltd reserves the right to prevent any multiple concurrent logins or simultaneous use, or to automatically create a new, separate account and charge the primary account holder for set-up and monthly account fees. Simultaneous logins of an account constitutes account sharing and can result in termination of the account if the matter is unresolved.
  • All satellite plans and packages have no contracts unless arranged on a per customer basis.
  • A session limit may apply. Customers whose dial-up service is continuously connected for longer than the allocated session hours may be disconnected.
  • Normal telecommunications charges apply.
  • You cannot access this package using an ISDN connection.

Please note that for those who are renting or living in a body corporate building, you will need written approval from your landlord or body corporate to proceed. You should also check with your local council to see if you need a Development Application to install a satellite antenna.

Free Help
Please be aware that Ai Tel Pty Ltd provides a limited Free Help service to Everyday Clients for the signed up primary account holder only. 
That is Ai Tel Pty Ltd will provide free help to set up one new client's system and provide ongoing support as required on a limited basis to the primary account holder only. Where the primary account holder authorizes any member of their premises to use their account then only one person can be nominated to access Free Help to set up the system. The nominated person is responsible for answering all enquiries relating to technical aspects and changing the settings in software to accommodate proper connection with Ai Tel. 
All other provisions of help for setting up systems, including extra technical support such as repairs and/or testing of hardware and/or software or visiting client's premises and setting up other equipment should be performed by the primary account holder's computer supplier.  Ai Tel Pty Ltd does not guarantee that all computers will connect successfully to the Ai Tel dial in service and that the ultimate responsibility of the primary account holder's equipment is the client themselves. Therefore any repairs, alterations and/or additions required to make the equipment functional are the responsibility of the primary account holder.
Parental Supervision

All Ai Tel primary account holders must be 18 or older. Children may have a separate user name, password, and email address, but they need not provide personal information to Ai Tel or anyone else. The primary account holder is solely responsible for the monitoring or filtering of content that is available to their children or other sub-account users. Ai Tel encourages parents to get involved with their children's on-line usage and to be aware of the activities in which they are participating. Safeguarding the personal information of children is extremely important. Children should always ask parental permission before sending any personal information to us, or anywhere else on the Internet. Parents are encouraged to spend time online with their children to become familiar with the types of content available through Ai Tel and over the Internet in general. Parents should regularly oversee their children's use of email and other online facilities. Finally, you should be aware that if your child voluntarily discloses his/her name, email address, etc. on various forums, or chat areas, such disclosure may result in unsolicited messages from other parties. Accordingly, you should discourage your child from doing so. Again, if you have any concerns regarding your child's or your use of Ai Tel , please contact us at help@aitel.net.au

Personal Web Space  

Please be aware that Ai Tel Pty Ltd has a duty of care to Internet users and is bound by the governing Laws in Australia applicable regarding web site content. With this in mind we suggest that any links from your site do not go to sites that may cause offence and that you do not store pages, or images, for public viewing that could cause offence and violate these Ai Tel Terms and Conditions.


As with any community of individuals, certain rules are required to facilitate discourse and encourage use by all. 

Illegal or Objectionable Behaviour

It would be impractical to catalogue all possible behaviours that are illegal or otherwise objectionable, but all behaviours that could lead to civil or criminal culpability outside Ai Tel services are also prohibited by Ai Tel.

Specifically, the following are of great concern and may lead to immediate suspension:

  • Threatening to harm persons, groups of people or property.
  • Defamatory comments or transmitting material that is unlawful, libellous or slanderous, invasive of another's privacy, abusive or harassing, harmful, vulgar, or obscene.
  • Transmission of confidential information about persons or companies without authorization.
  • Posting messages to bulletin boards or newsgroups that are off-topic, or posting more than ten messages to a site in two hours, or posting to more than five newsgroups simultaneously.
  • Transmission without permission or authorization of any copyrighted materials or files or in any way infringing on the copyrights of others.
  • Providing false information on the registration form for Ai Tel , or impersonating someone else.
  • "Spam" is the common term for a large quantity of unsolicited emails. Spamming is an undesirable activity in the Internet community. "Spamming" from or through Ai Tel services is strictly prohibited. Any violation of the policy regarding the sending of unsolicited email will result in the immediate termination of Ai Tel services without notice or refund, and a system "clean-up" charge per email sent.
  • The sending of "Bulk" emails, even when solicited, from the Ai Tel system. We define "Bulk" email as sending of 50 or more similar messages during a single login session, regardless of session time and regardless of recipient, or sending ten or more similar email messages to the same Internet address.
  • "Pyramid", "Chain letters" and "Get Rich Quick" activities are annoying and often illegal, and are prohibited.
  • Sending any computer virus through or to Ai Tel.

Inappropriate Language

Rude and vulgar language is usually not appropriate for civilized communication. Ai Tel requires that you do NOT use such language anywhere on the Internet whilst connected with Ai Tel and in particular do not use it in newsgroups or bulletin boards.

Objectionable Material

The word "content" as it applies to the Internet refers to the text, software, communications, images, sounds and other information provided online. The Internet is a reflection of society worldwide. All types of content are available, including that which may offend you.

Ai Tel Pty Ltd is a service provider that makes the Internet accessible, and that includes access to all available content. Any search software will, on occasion, return objectionable content even when the search terms give no hint of a connection to that content. Each account user agrees to carefully search and use the Internet, and consequently takes full responsibility for what they may find. Ai Tel Pty Ltd assumes no responsibility or liability for content available online, whether provided on the Ai Tel website or that is available through the online connection provided by Ai Tel Pty Ltd. 

Ai Tel Pty Ltd has the right to remove or prevent access to content that does not meet the terms of this agreement or its subjective standards. However, each account user agrees that Ai Tel Pty Ltd is not responsible or liable for any failure or delay in removing or blocking such material.

1. Ai Tel Pty Ltd - 

a. makes no representations, express or implied, on the accuracy of any of the information and data contained on this site or other sites to which this site is linked 
b. makes no representations, express or implied, on the accuracy or usefulness of any translation of the information on this site or any linked site into another language 
c. accepts no liability for any use of the information or reliance upon the data on this site (including translated information and data) 
d. makes no representations, either expressed or implied, as to the suitability of any information and data for any purpose 
e. does not make any warranties or representations that material on other web sites to which this site is linked does not infringe the intellectual property rights of any entity or person anywhere in the world 
f. does not authorise the infringement of any intellectual property rights contained in material in other sites by linking this site to those other sites 
g. makes no warranties that the information and data on this site is free of infection by computer viruses or other contamination or that this site has not been modified by other unknown parties 
h. does not sponsor, endorse or approve of any material on sites linked to or from this site 
i. does not make any warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of any material on sites linked to or from this site. 

2. Use of information, images and/or data on this web site is entirely at the user's risk. 
3. If the user relies upon the information on this site the user is responsible for ensuring by independent verification of its accuracy or completeness. 
4. If the user has automatic language translation services in connection with this site the user does so at their own risk. 
5. The data and information on this site is subject to change without notice. Check Plans pages for updated information regularly.
6. This Disclaimer can be updated at any time by updating this page without notification to users.
7. Any and all legal action must be in and based upon the laws in the State of South Australia.
8. The terms and conditions plus pricing set out elsewhere on this web site are subject to E&OE (Errors And Omissions Excepted) and prices are inclusive of GST.

Please address any concerns about the Ai Tel Pty Ltd Terms and Conditions to info@aitel.net.au   

Ai Tel Pty Ltd
PO Box 402
South Australia
ABN: 36 116 247 002